Tuesday, December 6, 2011

Problems/Bugs with Kofax VRS 4.5: clumsy to bifold scanning admitting SP1


Although Kofax VRS is great software it only does 50% of what it's supposed to: There's an annoying bug that results in single-sided scans even though Kofax "officially" supports duplex (like any basic TWAIN software should). The video clearly demonstrates how Kofax's VRS Twain driver doesn't properly fulfill Acrobat Pro 's request to do duplex scanning. If I bypass Kofax VRS and use Fujitsu's TWAIN driver and Acrobat "asks" for a duplex scan it works just fine. Kofax is aware of the bug and supposedly fixed it with the release of VRS Pro 4.5 service pack 1, but the video confirms that it still doesn't work! At the moment the only way to do duplex scanning via Acrobat with Kofax is to manually do a "Custom" each time so as to show the Kofax dialog, then manually change the setting to duplex. That is about 4 clicks for each document (we have hundreds per day). Kofax is hardly saving us time at the moment, it's actually making scanning more difficult. I wouldn't recommend using VirtualReScan until they fix the bug for real... unless of course you only need 50% of your pages :) BTW this is a Fujitsu fi-5120C scanner with Windows 7 (64 bit) and Kofax VRS 4.5 Service Pack1

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